Security and trust
Chrome Application Description
Ebsta, Essential, Growth and Inbox editions is a set of sales enablement tools delivering end users a connection between CRM, email and browsing data displaying context relative information automatically as they work in their chosen environment, delivered through a Google Chrome Extension served from the Google App Store. Users have email tools enabling them to track recipient email opens/link clicks, replies, use templates when composing emails and add users to email campaigns. Additionally, users can synchronise calendar and contacts.
The Chrome extension acts as a proxy between Chrome/Gmail/CRM with data transmitted between systems via Ebsta but no data stored.
Managed Package Application Description
Ebsta, Team and Enterprise editions, is a front end to the Ebsta data consolidation platform, delivered via a Salesforce Managed Package served from the Salesforce App Exchange. The data consolidation platform allows companies to unlock all the hidden information locked in corporate email systems providing a unified customer view, management of all contacts the business has communicated with, alerts to out of date information, compliance tools and accurate activity based reporting metrics without requirement for user engagement.
Bullhorn Chrome, Outlook & Word Application Description
Ebsta for Bullhorn, all editions, are a set of sales automation tools delivering end users a connection between CRM, Browser, Word, Outlook displaying context relative information automatically as they work in their chosen environment. Users have functionality to allow them to quickly add/update records without the need to keep returning to the CRM.
The Chrome extension delivered through a Google Chrome Extension served from the Google App Store with the Office tools being proprietary delivered by Ebsta. The products act as a proxy between Chrome/Word/Outlook/CRM with data transmitted between systems via Ebsta but no data stored.
The Ebsta platform runs solely on the Amazon Web Service platform in a virtual private cloud, VPC.
With a layered approach to security and threats Ebsta uses services such as Amazon Elastic Load Balancers, Web Application Firewall, Inspector and follows Amazon’s best practice recommendations. Server access is restricted in private subnets with the configuration of both security (stateful firewall) and network ACL (stateless) for both inbound and outbound traffic. Servers are based on AWS Role security and are split by instance responsibility, communication between our instances internally and externally is transmitted end to using SSL.